How can I contact 12Go?

Please search our support articles using the search bar on the page and see if your question is already answered.
We do not have any hidden trips; if your preferred option is unavailable on the website, it either means we don't currently provide that specific service or the depletion of seat quotas.

To contact us directly, please click the "Open support case" below any article. Enter your booking number and email address, or choose the "I don't have a booking number" option.
The support form can also be used to cancel your bookings and download vouchers. To view the list of your bookings, please log into the system.

Important! If you are currently experiencing an issue during the trip (e.g. you are not picked up by the driver, you have missed your ferry, etc.), the best way to try to solve it is to call the telephone numbers provided in your voucher.

Tags: Cambodia, Sri Lanka, Myanmar, Malaysia, Thailand, Vietnam, Sri Lanka

General questions

Thai Railways

OK

I don't have a booking number. I have not purchased a ticket yet.