I haven't received the refund yet
Why is there still no refund at my account after 45 days?
Some banks do not inform their customers about a received refund. In 99% of cases, the refund is already in your account, you just haven't been notified by your bank. Please check with them.
In case you are 100% positive that after 45 days after the notification you still have not refund at your account, please contact our support by using our support form.
Tags: Thailand, Thai Railways
General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- The ticket is not bookable - why not?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- I lost my booking confirmation. What can I do now?
- I haven't received the refund yet
- I had a problem during my travel
- I cannot make it to your office during work hours to pick up tickets
- My luggage was damaged or disappeared during the trip. What can I do?
- General Terms and Conditions of our Service
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- Is there a restaurant / snack bar in the train?
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?