Мы доехали хорошо. Хвала Творцу, что у нас был резерв времени до самолёта. Прибыл автобус на 30 минут с опозданием, отправился через 45 минут от положенного по расписанию. Немного заставили нервничать. В целом все хорошо.
1. you specified a departure time of 1.00 AM, but in fact the bus left at 1.30 AM - we arrived at the point of departure, but there is no bus.... it was a very unpleasant experience. if you don't know the bus schedules, don't sell tickets. and also half an hour is critically important in the case of a transfer to the airport , because we could not catch our flight. if we knew that the departure is at 1.30, then we would have taken the previous bus to have a reserve and not worry about whether we would catch the flight or not. 2. you have sold tickets for transportation by a large tourist bus (it was on foto). in fact, we were being driven by a minibus - this is a completely different level of safety and comfort. 3. the tickets costs 15 euros and you sold it to me for 21 euros, your commission is 40% - it is not normal, especially considering all your mistakes 4. when buying tickets, you require to specify too much information about me. I don't think all this information is necessary for a trip on a regular local minibus... I got the feeling that you collect information about customers and use it for other purposes.